General F.A.Q.

I can't find my profile

Follow our guide. If this does not work, please contact Epic Games Support. We cannot help you with account issues, we are not Epic Games.

Please remove my stats

Mark your stats private in the in-game settings and we will no longer be able to access them. Your old stats will remain on the site and we are working on a way to detect that and remove them. We cannot manually remove them, please do not contact us to do so.

What is TRN Rating?

Read all about it here.

My wins or recent games aren't showing up

Epic is aware. They WILL show up. You may have to wait 24-36 hours when servers are having problems, but the data will show up! Keep playing.

I am not on the leaderboards

Leaderboards are cached for 10-15 mins. Please check again in 15 minutes. Please.

My winstreaks or high kill games aren't correct

We run win streak updates bi-daily. Your games cannot be grouped or it will not detect as a streak. We cannot and will not manually change your stats.

Account Linking / Verification

Make sure you setup Twitch and Epic here. Wait 5 minutes after linking to see it show on FortniteTracker.

Events F.A.Q.

Can you remove my Power Ranking and Event statistics?

Our blanket answer to any type of account reset is "no". If we did it "just for you", then everyone would have to be given access to it.

I have less PR now than before

Time decay is what you're likely referring to. After a certain time frame, your previous events will be worth less and less Power Ranking as an incentive to perform in new events. There's also a slight off chance that we retroactively changed an event PR multiplier, but we'll always announce those changes.

My Power Ranking amount doesn't match the number displayed on the graph

The Power Ranking number that shows up on your events page is **filtered** by default to your main region and platform. The graph, however, is cumulative between all regions and platforms. As a result, your PR will usually be slightly higher on the graph than the filtered result.

My Power Ranking is greyed out while my teammate received PR

When any of your teammates end up playing with another team in the same event window and performing better, your team's Power Ranking is nullified. This is to mitigate boosters that have previously abused this (now patched) loophole.

I was supposed to receive X Power Ranking for this Event but received less

It takes time for our servers to process your Power Ranking, especially right after an event window closes. Give it a few hours before contacting us -- it'll resolve itself 99.9% of the time.

I don't see an event I played in

You need to be within the top 10,000 of an event for us to track you. This is done to keep our servers from collapsing -- thank you in advance for understanding.

I want you to add/remove/edit the Power Ranking for [insert event here]

Great! We love feedback regarding Event multipliers, just make sure you submit it to the right place. Follow these instructions to properly request a PR change.

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